Acceptable Use Policy

This is a small community network. Please be considerate - we'd rather not go bankrupt.

Bandwidth and Fair Use

All subscribers share the same capacity pool (transit, wholesale aggregation for residential services, etc.). The plans are priced on the assumption of bursty, intermittent usage.

For residential services, the wholesale aggregation cost is capacity-based and rises sharply when you need to engineer for sustained line-rate traffic. If your usage pattern is sustained flat-out 1Gb throughput, the wholesale aggregation alone would be more than 6x of the price you paid per month at the required capacity level, before any transit costs. Burst when you need it, then let the line return to normal levels so our business stays economically viable.

Routing Policy

BGP customers must only announce prefixes they are legitimately authorised to originate. Hijacking, leaking, or impersonating other networks' address space or ASNs will result in immediate disconnection. Maintain accurate IRR and RPKI records for all announced resources.

Security

Do not originate attacks against any target. If you are the source of an attack, or if inbound attack traffic towards you exceeds our capacity to absorb, we will disconnect your service without notice to protect the network.

We retain flow metadata and system logging for network monitoring and to satisfy potential legal obligations.

Portal Usage

Do not abuse the provisioning system. Repeatedly creating and deleting resources wastes backend capacity and may result in account restrictions.

Address Allocations

IP address allocations require an active subscription. If your subscription lapses, your allocation will be returned to the available pool and may be reassigned to another subscriber. We cannot guarantee recovery of a previously held prefix.

Billing

All services are monthly, prepaid, flat rate, with no minimum term. A hold is placed on your payment method four days before each billing cycle and captured on the billing date.

Tunnel and IDC: No refunds. Cancel via the portal to stop renewal at the end of your current billing cycle.

Residential: We strongly recommend scheduling cancellation at billing cycle end. Immediate cancellation with prorated refund is available, but results in a loss on our end as wholesale provider charges are neither prorated nor refundable. Accounts that repeatedly cancel mid-cycle may be refused future service.

If you terminate access services, ensure you also cancel the associated subscription in the portal - otherwise billing might continues.

Installation

Installation fees are only known after you submit an installation request - the wholesale provider or IDC operator determines this amount based on your location, and we have no control over it.

Once an admin approves your request, the installation fee and first month's service fee will be held on your payment method immediately. You can review the installation fee on the Access page in your portal once approved.

If you are not satisfied with the installation fee, you may delete the Access to cancel.

Cancellation is available until midnight on the calendar day before your scheduled installation date, after which, cancellation is no longer permitted and the hold will be captured. All times and dates referenced in this policy, including deadlines, are based on Newfoundland Time (NT).

You may request to reschedule an installation by contacting us via Discord. We will try to accommodate your request, but we cannot guarantee a specific date or time as scheduling is controlled by the wholesale provider or IDC operator.

Costs

Residential services are delivered via wholesale FTTP access as regulated under TRP CRTC 2024-180, TD CRTC 2023-358, and other applicable regulations. Current interim rates for aggregated wholesale FTTP access from large telephone companies (Bell Canada, Bell Aliant, Bell MTS, TELUS, SaskTel) are set by Telecom Order CRTC 2024-261.

Tariffed costs including installation fees and monthly wholesale charges are passed through at cost. Tariffed costs, including installation fees, are set by the wholesale provider and are not within our control.

Service Levels

We monitor our network but rely on customers to report issues. We do not compensate for outages. However, if an outage exceeds 48 hours from our confirmation, we will credit your account or extend your service period accordingly.

You can reach us via Discord. We typically respond within hours during daytime, but we do not guarantee a commercial-grade SLA.

Maintenance and Planned Work

We may perform maintenance that causes brief interruptions. Where practical, we will post planned maintenance notices before work begins.

Emergency maintenance may occur without prior notice.

Maintenance is not an outage: planned maintenance and emergency maintenance windows do not count as outages for the purposes of credits or extensions under Service Levels.

Policy Changes

We may update this policy. Material changes will be posted on the website. Continued use of the services after the effective date constitutes acceptance.

Enforcement

Violations may result in immediate service suspension. We'll make reasonable efforts to contact you first unless the situation requires immediate action.