Acceptable Use Policy

This policy sets out the requirements for responsible use of AS30265 services and the terms that support reliable network operation.

Bandwidth and fair use

All subscribers share the same capacity pool (transit, wholesale aggregation for Residential Connectivity, etc.). Subscriptions are priced on the assumption of bursty, intermittent usage.

The provisioned Bandwidth (shown on each Access Method) reflects the maximum achievable burst for the access technology and may exceed the throughput you observe in practice. Capacity is shared among subscribers, and sustained traffic is outside normal operating assumptions.

The access loop is shared as well. Premises served by the same PON share its capacity, and the wholesale provider operates and dimensions it, so AS30265 does not guarantee the provisioned Bandwidth at any moment. Your own equipment bounds it too: a WAN port of 1 GbE holds a speed test to about 1 Gbps whatever the access can carry. A measured throughput below the provisioned Bandwidth is therefore expected rather than a fault in itself.

Charges follow the traffic an Access Method carries rather than the Bandwidth provisioned for it, so congestion on any shared segment never increases what you pay.

For Residential Connectivity, capacity-based wholesale aggregation charges increase with sustained traffic, and on FTTP they reach you as the Capacity component described under Billing. The service is designed for intermittent bursts rather than continuous operation at the provisioned Bandwidth.

Routing policy

BGP subscribers must only announce Prefixes they are legitimately authorised to originate. Hijacking, leaking, or impersonating other networks' prefixes or ASNs will result in immediate disconnection. Maintain accurate IRR and RPKI records for all announced resources.

When AS30265 announces a Prefix you hold through SLAAC, or a BGP session from a private ASN announces one, you must hold the right to use that Prefix, and you must keep the RPKI ROA and IRR route object naming AS30265 as origin, and the registry remark that permits it, for as long as it is attached to your Access Method. Tell us before the Prefix is transferred, returned to its registry, or announced by another network. AS30265 may withdraw the announcement without notice when those records no longer validate or the remark is removed.

Security

Do not originate attacks against any target. If you are the source of an attack, or if inbound attack traffic towards you exceeds our capacity to absorb, we will disconnect your service without notice to protect the network.

We retain flow metadata and system logging for network monitoring and to satisfy potential legal obligations.

Subscriber Portal usage

Do not abuse the provisioning system. Repeatedly creating and deleting resources wastes backend capacity and may result in account restrictions.

Allocations

An Allocation requires an active subscription. If your subscription lapses, your Allocation will be returned to the available pool and may be reassigned to another subscriber. We cannot guarantee recovery of a previously held Prefix.

Billing

All subscriptions are monthly and prepaid, with no minimum term. A hold is placed on your payment method four days before each billing cycle and captured on the billing date. If no hold can be placed, the amount is charged on the billing date and the charge is retried daily until it succeeds.

Tunnel Connectivity and FTTN (Fibre-to-the-Node) Residential Connectivity are flat-rate. IDC Connectivity and FTTP (Fibre-to-the-Premises) Residential Connectivity are charged on the traffic your Access Method carries. We read its traffic counters over each Measurement Period in your Measured Direction, the busier of Download and Upload, and take two figures from them. Your p95 is the 95th percentile of your traffic, which sets aside the busiest 5% of records, about 36 hours of a 30-day Measurement Period, so bursts adding up to less than that don't raise it. Your Mean Bandwidth is the total traffic divided by the time measured.

An FTTP Residential Connectivity Subscription carries three recurring components. Wholesale Access is the tariffed access rate for the loop and is charged once whatever the traffic. Capacity covers the aggregation behind that loop, at the capacity-based billing rate in the wholesale tariff applied to an estimate of the capacity the Access Method obliges AS30265 to hold, and Service Fee is what AS30265 charges to carry the traffic. Capacity and Service Fee are each charged for every Gbps of billable Bandwidth. FTTN Residential Connectivity is flat-rate and carries Wholesale Access and a Service Fee only.

The parameters for each service are:

The Residential Connectivity and IDC Connectivity pages list the amount of each component, and How billable Bandwidth is charged walks through the method above. When your billable Bandwidth changes significantly, or in a consistent pattern, we may notify you and adjust your billing.

Tunnel Connectivity and IDC Connectivity: No refunds. Use Cancel Subscription in the Subscriber Portal to end your service at the end of your current billing period.

Residential Connectivity: Use Cancel Subscription in the Subscriber Portal to choose your last day, today or any later day. Your service ends at the end of that day, and the whole days left in the period you paid for are refunded to your card.

Deleting an Access Method after its installation leaves its Subscription to end at the end of the billing period in progress at the first 12:30 AM Newfoundland time after the deletion. When its billing date comes before that 12:30 AM, the Subscription renews and is charged first, and ends at the end of the new billing period. Adding another Access Method to it before it ends keeps it, and Cancel Subscription ends it on its last day as set out above. Deleting an Access Method before its installation releases any authorisation placed for its installation at once, and its Subscription ends 30 days later, or on the last day you chose, unless another Access Method is added to it.

Installation

Installation fees are only known after you submit an installation request - the wholesale provider or IDC operator determines this amount based on your location, and we have no control over it.

Once an administrator approves your request, the installation fee and the first month's bill will be authorised on your payment method immediately. You can review the installation fee on the Access Methods page once approved.

If you are not satisfied with the installation fee, you may delete the Access Method to cancel.

Cancellation is available until midnight on the calendar day before your scheduled installation date, after which cancellation is no longer permitted and the hold will be captured. Installation dates and this deadline are in the timezone of the service: the timezone of its Point of Presence (PoP) on IDC Connectivity and Tunnel Connectivity, and of its service address on Residential Connectivity. Every other time and date referenced in this policy is Newfoundland time (NST or NDT).

You may request to reschedule an installation by contacting us via Discord. We will try to accommodate your request, but we cannot guarantee a specific date or time as scheduling is controlled by the wholesale provider or IDC operator.

Costs

Tariffed costs are charged at the wholesale rate set by the wholesale provider, with no margin added by AS30265.

FTTP (Fibre-to-the-Premises)

FTTP services are delivered via wholesale access under the regulatory frameworks established by TD CRTC 2023-358 (Ontario and Quebec) and TRP CRTC 2024-180 (national expansion to all large ILECs), which mandate wholesale access to FTTP facilities. Bell Canada FTTP access, capacity-based billing, and installation rates are set on a final basis by Telecom Order CRTC 2026-77, effective 24 April 2026. Some Bell Aliant and Bell MTS access and install, move, or change service charges remain interim under Telecom Order CRTC 2024-261 until the CRTC issues a future order.

Installation fees, service order charges, and other tariffed components are defined in the wholesale providers' published tariff filings: Bell Canada General Tariff, Item 5460 (GAS-FTTP) and Bell Aliant General Tariff (CRTC 21491).

FTTN (Fibre-to-the-Node)

FTTN services are delivered via Bell Canada's Gateway Access Service (GAS-FTTN) under Bell Canada General Tariff, Item 5440 (GAS-FTTN). FTTN access rates were established by Telecom Order CRTC 2017-261 and remain interim pending a future CRTC proceeding.

Dry loop charges, where applicable, are defined under Bell Canada General Tariff (CRTC 6716), Item 5410.4(e) and vary by geographic rate band. Bonded FTTN service without incumbent voice service requires two dry loops.

Installation fees and service order charges are defined in Bell Canada General Tariff (CRTC 6716), Item 5440 (access service charges) and Item 5410.4(e) (dry loop service charges).

Service levels

We monitor our network but rely on subscribers to report issues. We do not compensate for outages. However, if an outage exceeds 48 hours from our confirmation, we will credit your account or extend your service period accordingly.

You can reach us via Discord. We typically respond within hours during daytime, but we do not guarantee a commercial-grade SLA.

Maintenance and planned work

We may perform maintenance that causes brief interruptions. Where practical, we will post planned maintenance notices before work begins.

Emergency maintenance may occur without prior notice.

Maintenance is not an outage: planned maintenance and emergency maintenance windows do not count as outages for the purposes of credits or extensions under Service levels.

Policy changes

We may update this policy. Material changes will be posted on the website. Continued use of the services after the effective date constitutes acceptance.

Enforcement

Violations may result in immediate service suspension. We'll make reasonable efforts to contact you first unless the situation requires immediate action.