Residential Connectivity setup
No networking expertise required. Follow these steps and enjoy fast, low-latency fibre Internet at home.
Welcome to AS30265
Residential Connectivity combines an IPv6 network, direct peering, static addressing, and management through the Subscriber Portal. This guide explains how to order service and configure your router.
What you get
- Permanent IP addresses Your IPv6 Allocation stays with you while you remain a subscriber
- Lower latency Optimised routing to major services means faster response times
- Full transparency View and manage your service through the Subscriber Portal
Continue to the checklist to check if you are ready to proceed.
Before you begin
Make sure you have everything ready before starting the setup.
Checklist
- 🏠 A home in most metro areas in Ontario with fibre availability
- 📡 A router that supports PPPoE and DHCPv6-PD (most modern routers do)
- 💳 A payment card for the subscription
- ⏱️ About 30 minutes to complete the setup (plus waiting time for installation)
All set? Continue to create your account to begin.
Create your account and start a Residential Connectivity subscription
About 10 minutes
Register and apply
- Go to Register and create your account
- Check your email and click the verification link
- Go to Questionnaire and fill it in
- Join us on Discord while you wait for approval
After approval
- Go to Subscriptions
- Click Add Residential and pick your Residential Connectivity option
- Click Manage billing and add your payment card
- Come back to Subscriptions and click Refresh
Application updates: Check your email for any clarification an administrator requests about your installation address. If you have not received approval within one day, follow up on Discord.
Done when: Your subscription shows in Subscriptions with your card details (e.g., "Visa ending in 1234"). It should not say "No payment method".
Add your home address
About 5 minutes
- Go to Access
- Click Add Residential Connectivity
- Enter the address where the service will be installed (with unit number if you have one)
- Submit the form
- Find the new entry under "Your Access Methods"
- Click on it to see your Access Method username and Access Method password
- Go to Profile and click Link Discord Account to access member channels
Done when: Your Residential Connectivity appears on the Access Methods page and shows an Access Method username and password when you click on it.
Note: Your service must show Active status before Step 4 works. You can do Step 3 now while waiting for installation.
Set up your Allocation, Subnet, and Connection Profile
About 5 minutes
You can do this now, even before installation. This tells our system what IPv6 Prefix to delegate to your router.
Part A: Request an IPv6 Allocation
- Go to LIR Allocations
- Click Request New Allocation
- In the form:
- Pool Category: select Managed Pool
- IP Version: select IPv6
- Click Request Prefix
Part B: Create a Subnet
- Click on your new Allocation to expand it
- Click Manage Allocation
- Click Create Subnet
- In the form:
- Purpose: type Home (or any description you like)
- Subnet Assignment: leave as Auto-generate next available subnet
- Click Create
Part C: Connect it to your service
- Go to Connection Profiles
- Click Create Profile
- In the form:
- Name: type Home
- Access Method: select the Residential Connectivity Access Method you created in Step 3
- Enable DHCP Prefix Delegation: turn on, then select your Subnet from Part B
- Enable BGP: leave off
- Click Save
Done when: Your Connection Profile shows in Connection Profiles with "DHCP-PD: Enabled" and your Subnet Prefix.
Connect your router
About 10 minutes
Only do this after your Residential Connectivity status shows Active.
- Open your router's admin page (usually 192.168.1.1 or similar)
- Find the WAN or Internet connection settings
- Set connection type to PPPoE
- Enter the Access Method username and Access Method password from Step 3 (found on the Access Methods page)
- Enable IPv6 and set it to DHCPv6-PD (Prefix Delegation)
- Save and connect
All done! Your router should show connected. Open a browser and you are online.