Residential Connectivity
Residential Connectivity is delivered over CRTC-mandated wholesale access, terminated on AS30265's network and brought directly to your premises. Each connection is provisioned at the highest Bandwidth available for the chosen access technology at the time of provisioning.
FTTP (GPON or XGS-PON) is delivered over fibre to the premises. FTTN (Fibre-to-the-Node) is delivered over existing copper loops from a street cabinet using VDSL2; speeds depend on line quality and distance, with non-bonded supporting up to 60 Mbps and bonded (two copper pairs) up to 100 Mbps.
The provisioned Bandwidth is usually the wholesale line rate, representing the maximum achievable burst for the access technology, and may increase as wholesale capabilities evolve. Refer to the Bandwidth and fair use policy for usage expectations.
Features
- 📡 Choice of GPON, XGS-PON, or FTTN access technology
- 🌐 Optional BGP sessions at no extra charge
- 📍 Static IPv6 Allocation
- 🛠️ Bring your own equipment
Coverage
Service availability is determined by the regulatory framework under which wholesale FTTP access is mandated by the CRTC. The following decisions establish the basis for wholesale access in each region.
| Province | Provider | Tariff | Available |
|---|---|---|---|
| Ontario | Bell Canada Wholesale FTTP | TD CRTC 2023-358 | Active |
| Ontario | Bell Canada GAS-FTTN | TO CRTC 2017-261 | Active |
| Quebec | Bell Canada Wholesale FTTP | TD CRTC 2023-358 | Not planned |
| Nova Scotia | Bell Aliant Wholesale FTTP | TRP CRTC 2024-180 | Planned |
| New Brunswick | Bell Aliant Wholesale FTTP | TRP CRTC 2024-180 | Planned |
| Prince Edward Island | Bell Aliant Wholesale FTTP | TRP CRTC 2024-180 | Planned |
| Newfoundland and Labrador | Bell Aliant Wholesale FTTP | TRP CRTC 2024-180 | Planned (Q1 2027) |
Pricing (Ontario)
All prices are in Canadian dollars and exclude applicable taxes. Tariffed components are charged at the wholesale rate, with no margin added by AS30265.
Monthly Recurring Charges (MRC)
| Subscription | Monthly amount | Charged on |
|---|---|---|
| Residential GPON | $120.00 | 1 Gbps of billable Bandwidth |
| Residential XGS-PON | $130.00 | 1 Gbps of billable Bandwidth |
| Residential FTTN | $50.00 | Flat rate |
| Residential FTTN Bonded | $80.00 | Flat rate |
Every FTTP Access Method starts at 1 Gbps of billable Bandwidth and household traffic keeps it there, so the figure above is what an FTTP subscriber pays each month. It rises for traffic sustained around the clock, and how billable Bandwidth is charged sets out exactly when. FTTN is flat-rate at the figure above.
Wherever we can, we tell you before your monthly charge changes, so an invoice should be confirmation rather than news. A month that is about to look different from the last is a conversation first.
What an FTTP monthly charge is made of
| Subscription | Component | Monthly amount | Type |
|---|---|---|---|
| Residential GPON | Wholesale Access | $68.26 | Tariffed |
| Residential GPON | Capacity | $22.10 per Gbps | — |
| Residential GPON | Service Fee | $29.64 per Gbps | — |
| Residential GPON | Total at 1 Gbps of billable Bandwidth | $120.00 | — |
| Residential XGS-PON | Wholesale Access | $77.20 | Tariffed |
| Residential XGS-PON | Capacity | $22.10 per Gbps | — |
| Residential XGS-PON | Service Fee | $30.70 per Gbps | — |
| Residential XGS-PON | Total at 1 Gbps of billable Bandwidth | $130.00 | — |
| Residential FTTN | Wholesale Access | $23.79 | Tariffed |
| Residential FTTN | Service Fee | $26.21 | — |
| Residential FTTN | Total | $50.00 | — |
| Residential FTTN Bonded | Wholesale Access | $48.58 | Tariffed |
| Residential FTTN Bonded | Service Fee | $31.42 | — |
| Residential FTTN Bonded | Total | $80.00 | — |
Wholesale Access is the tariffed access rate for your loop, charged once whatever your traffic. Capacity covers the aggregation behind that loop, charged for each Mbps at the capacity-based billing rate in the tariff, and one Gbps of billable Bandwidth carries 50 Mbps of it. Those Mbps are an estimate of what your Access Method obliges us to hold, rather than a wholesale charge passed straight through, because that capacity is committed across every subscriber at once rather than line by line. Service Fee is what AS30265 charges to carry your traffic, for each Gbps of billable Bandwidth. Capacity and Service Fee both rise when your traffic does, and Wholesale Access holds steady.
What common traffic costs on FTTP
| Example | Bursts (GPON / XGS-PON) | p95 | Load Factor | Multiplier | Residential GPON | Residential XGS-PON |
|---|---|---|---|---|---|---|
| Browsing, video calls and evening streaming | 1.5 Gbps / 8 Gbps | 20 Mbps | 0.2% | 1× | $120.00 | $130.00 |
| Smart home cameras uploading around the clock | 1.5 Gbps / 8 Gbps | 10 Mbps | 0.8% | 1× | $120.00 | $130.00 |
| The same home, downloading 100 games (5 TB) in one evening | 1.5 Gbps / 8 Gbps | 20 Mbps | 1.7% | 1× | $120.00 | $130.00 |
| Several 4K streams each evening, plus 200 games (10 TB) over two evenings | 1.5 Gbps / 8 Gbps | 80 Mbps | 4% | 1× | $120.00 | $130.00 |
| A game server and a few websites, hosted around the clock | 1.5 Gbps / 8 Gbps | 40 Mbps | 1% | 1× | $120.00 | $130.00 |
| Seeding around the clock | 1.5 Gbps / 8 Gbps | 200 Mbps | 10% | 2× | $172.09 | $182.09 |
The multiplier is taken from the Mean Bandwidth, so it follows what an example sustains rather than what it bursts to. Each example's charge is the plan's Wholesale Access plus its Capacity and Service Fee for every Gbps of billable Bandwidth.
Every example except constant seeding stays on the base charge, and a household would have to sustain roughly 50 Mbps every hour of the month to move off it. What that would take, and the two cases nobody chooses.
Dry loop charges on FTTN
A dry loop charge applies per copper loop for FTTN service when no incumbent telephone service exists at the premises. Bonded FTTN requires two copper pairs. Rates vary by geographic band and are set by the wholesale provider. During signup, select the appropriate rate band or indicate that no dry loop is required; admin will confirm the correct band at approval.
| Band | Single Loop (Non-Bonded) | Double Loop (Bonded) | Type |
|---|---|---|---|
| Band A | $4.25/mo | $8.50/mo | Tariffed |
| Band B | $6.10/mo | $12.20/mo | Tariffed |
| Band C | $7.22/mo | $14.44/mo | Tariffed |
| Band D | $7.98/mo | $15.96/mo | Tariffed |
| Band E | $12.91/mo | $25.82/mo | Tariffed |
| Band F | $13.20/mo | $26.40/mo | Tariffed |
| Band G | $22.10/mo | $44.20/mo | Tariffed |
Non-Recurring Charges (NRC)
| Component | Description | Amount | Type |
|---|---|---|---|
| FTTP Installation (No Tech Visit) | When no technician visit is required | $10.46 | Tariffed |
| FTTP Installation (Tech Visit) | When technician visit is required | $240.86 | Tariffed |
| FTTN Installation (Non-Bonded) | GAS-FTTN non-bonded service charge plus dry loop service charge | $90.65 | Tariffed |
| FTTN Installation (Bonded) | GAS-FTTN bonded service charge plus dry loop service charge | $167.84 | Tariffed |
| ONT equipment | Optical Network Terminal (ONT) provided on loan by the wholesale provider | - | - |
We recognise that the tariffed installation fee for site visits is substantial. While we have no control over regulated wholesale rates, we believe in making connectivity accessible. We offer a credit of $120, applied automatically to the first invoice, for FTTP subscribers whose installation requires a technician visit.
How installation fees are set
Installation fees are defined in the wholesale provider's tariff filings as approved by the CRTC under the regulatory frameworks listed in Coverage.
A FTTP no-tech-visit installation typically applies to speed changes on an existing line. All other installations, including new connections, are classified as full installations requiring a technician visit.
The Acceptable Use Policy carries the full regulatory context, the tariff references, and the billing terms.
CPE requirements
Residential Connectivity subscribers must provide their own Customer Premises Equipment (CPE). The CPE must meet the following requirements:
Every access technology
- PPPoE client capability over tagged VLAN 40
- Baby jumbo frame support (RFC 4638) recommended, so a full 1500-byte MTU is preserved over the PPPoE session
- IPv6 support with SLAAC and/or DHCPv6-PD for prefix delegation
FTTP (GPON / XGS-PON)
- GPON subscribers: SFP port required (SFP-based ONT provided on loan by the wholesale provider)
- XGS-PON subscribers: RJ45 Ethernet port required (standalone ONT provided on loan by the wholesale provider)
- 464XLAT (CLAT) support for IPv4 connectivity via NAT64 (optional)
- When BGP is used, both address families are carried over a single IPv6 session
FTTN
- VDSL2-capable modem or router